Sunday, October 28, 2012

Snippy People

One of the perks of being an at home mom is that I typically get to surround myself with people that I actually want to spend time with. I'm not stuck in a room for hours on end with annoying personalities. Maybe that makes me more sensitive to run ins with people that I'd really rather avoid.



Today I had just such an interaction, with a person who managed to aggravate me during a simple phone call. I was looking over my library account online earlier, which I've learned from experience I need to do to catch any errors on their end. Sure enough, I found that my account still showed that I had a movie out that I know with certainty that I returned yesterday. Overdue movies incur a dollar a day fine, so obviously this needed addressing. Unable to remedy this mistake online, I was left with the choice to call or drive down there.

In the interests of efficiency I called the library's main number and politely explained my problem. The woman who answered gave a long pause and then said, I'll have to transfer you to the circulation desk.

I replied, OK.

Another long pause followed and then a sigh. Clearly I was really putting this woman out by asking her to do her JOB...one that MY tax dollars help to pay for, I might add.

She came back on the line 5 seconds after she left and said very snippily that they weren't going to pick up because they were busy. As an afterthought she added that I could leave a message on voicemail, her tone suggesting that I shouldn't.

I said that would be fine.

Can I just offer a suggestion to mean people? Don't take jobs that require you to interact with people. Ever.



6 comments:

  1. Replies
    1. The worst of it is that it was so unneccessary.

      Delete
  2. I've worked in cal centres as quality assurance - you should hear the calls I've heard, on both sides!

    ReplyDelete
  3. Ugh, ugh...I LOVE snippy people. Just LOVE them. Sorry you had to deal with such a peach!

    ReplyDelete
    Replies
    1. They can really make your day, can't they?!

      Delete